IT outsourcing is a partial or full assignment of the responsibility to support, maintain and modernize the IT infrastructure on the shoulders of a specialized company. It combines the presence of a staffed team of highly qualified IT specialists with a high level of specialized support for such complex solutions as servers, terminal servers, business applications, database management systems.
IT outsourcing
Key reasons for IT outsourcing
- Lower IT maintenance and service costs
- IT Cost Optimization
- Switching management’s attention from IT issues to core business issues
- Freeing internal resources for other purposes
- Solves the problems of recruiting, training and training of its own IT staff
- Excludes the situations of maintenance problems during the absence of IT staff during vacations, sick leaves, trainings.
- Implementation of IT infrastructure support during off-hours
- Risk coverage – application of penalties in case of non-compliance with SLA
Services
- Network Infrastructure and Unified Communications Management
- Server Infrastructure Management
- Corporate telephone network Management
- Microsoft infrastructure Management
- Service Support
- Contact Center and Service Desk as a Service
- Outstaffing